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Modern Workforce - Essentials

If your organization just needs a little help every now and then, but has a generally stable infrastructure, our Modern Workforce Essentials Bundle has you covered. This bundle is designed to provide on-demand 5x8 support for customers with basic IT infrastructure. With the simple click of a button, our experienced engineers can remotely connect to your workstation and quickly resolve most technical issues. We also realize that some issues just can’t be resolved remotely, no problem! Centari Systems offers onsite support with aggressive SLA’s, and response times.

Support

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  • 24/7 Unlimited Remote Technical Support via Phone and  email (Break-Fix, Problem Resolution)

  • Onsite Support (up to 5 hours per-month)

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Monitor and Alert

  • 24x7 Automated Monitoring and Alerting

  • Automated Asset Discovery and Reporting

  • Remote availability monitoring and Management (RMM)

  • Remote Health Checks

  • Patch Management

  • Software deployment

Security

  • Next-Gen EDR 24/7 Managed Threat Response Service

  • 24/7 Endpoint Detection and Managed Threat Response (Standard Tier); Threat Hunting, Adversarial Detection's, Security Health Check, Data Retention, Detection and Prevention for Malware, Malicious Traffic, Ransomware, and Exploits

  • Sophos Phish Threat - Security awareness and training content

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